Delivery
United Kingdom
UK orders are sent via Royal Mail Tracked 24 or, when necessary, Next Day Guaranteed Delivery (tracking provided), and are fully insured for the value of your item. In the highly unlikely event that something goes wrong, you can rest assured that you will receive a full refund.
£3.95 or Free over £84.99
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Worldwide
For international orders, we use the Royal Mail service most comparable to UK options, tailored to your location, and once again include shipping insurance and tracking information. This ensures that, in the unlikely event of any issues, you will receive a full refund.
£13.95 or Free over £149
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Please note: Some countries may apply import taxes on products shipped from the UK. These fees typically average around 15% of the order total, though rates may vary depending on local regulations.
If applicable, the local postal service will contact the recipient, and the order may be held at a postal facility until any outstanding charges are paid.
For further details, we recommend checking your country’s customs and import guidelines before placing an order.
30 Day Money Back Guarantee
We want you to shop with confidence! That’s why every order comes with our 30-day no-quibble money-back guarantee. If you're not completely satisfied with your purchase, simply return it with the secuity tags still attached, along with the free gifts within 30 days of delivery for a full item refund!
Returns:
To initiate a return, simply contact us with your order number and order date, and we’ll provide you with the return address and packaging instructions.
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Alternatively, you can download the order cancellation/returns form below and send your return and the form to the address provided within 30 days.
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Please ensure that any security tag(s) remain attached to the jewellery and are not removed. If your item arrived defective, please contact us before returning.
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Once yor return has been received, you will receive a refund within 1-5 working days.