Terms of service

Free Gifts : 
In any instance where an item is part of a free gift , the free gift must be returned before any refund for a chargeable items can be made. Any implied value to a free gift is based on our estimates and does not reflect a previous selling price or external market value. Actual free gift may vary. All gifts are while stocks last. Free gift promotions cannot be used in conjunction with any other promotion and can be changed or withdrawn without notice.
Ordering online :
- Customers must be individuals aged 18 or over. Prices are fixed to enable instant purchases. Prices are non-negotiable.
- Placing an available item in your Shopping Bag doesn't reserve that item. Available stock is only assigned to your order after you click Complete Order and receive an e-mail confirmation.
- L.F.J reserves the right to exclude accounts from accessing our systems to purchase items at our absolute discretion and we shall not be obliged to enter into discussions as regards our reasons.
Delivery Terms and Conditions :
Standard delivery time is 1 to 3 working days after dispatch of your credit/debit card. Any estimated date given for delivery is provided as an indication only and while every effort is made to deliver the order within stated times, L.F.J does not accept any liability for delivery for up to 10 working days. L.F.J cannot be held responsible for delays in the delivery caused by suppliers, the delivery company or any other third party.
L.F.J will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet an estimated delivery date.
items are delivered to the address provided by you; if available you may be asked to sign for the goods to acknowledge that you have received them. If you are out, the courier may use their discretion and obtain a signature from a neighbour or any other person who agree to take delivery on your behalf or they will leave a calling card for you to arrange a more suitable delivery time. L.F.J cannot deliver products within the same order to multiple addresses. 
All first orders must be delivered to the billing address.
30 Days money back guarantee :
 If you are not satisfied with your purchase for any reason whatsoever, simply send it back to us within 30 days of the dispatch date for a full refund of the purchase price.
In order to obtain your refund:
The identification tag must not have been removed from the item.
The item must be returned in a clean, unused and unaltered condition and in its original packaging and with any certification of authenticity if supplied.
Earrings cannot be refunded for hygiene reasons.
Refunds made under this returns policy will not include either the original postage and packing charge or any return costs.
Refunds will be made within 28 days from receipt at our return address.
Refunds will be made to the original means of payment.
This policy does not affect your statutory rights.
Ensure that the outer packaging for your return item is suitable to protect it while in transit to the return address.
Orders received & Cancellations :
Orders will be deemed as accepted at the point of which delivery is made to the customer. J.F.J reserves the right to cancel any order prior to this point. If this should be necessary the customer will be refunded in full.
Your Consumer's right to cancel a contract :
In accordance with the Consumer Contracts Regulations 2014 you have the right to cancel your contract. The time period commences at the time the contract was made and must be sent in writing within 14 days, commencing the day after you received delivery of your item. You must keep the item in good condition and return it to us, at the return address given. The item must not have been used, altered, personalised, or in any way damaged and must be returned with its original packaging. Returns made under this provision will be at your own cost and this cost will not eligible for refund.
Payment :
All prices are in pounds (£) , but exclusive of delivery charges.
Postage & Packing P&P :
Subject to the provisions contained in these Terms and Conditions, UK Postage and Packaging charges are stated on screen.
Charges to other locations are available on request, please message L.F.J through email or Facebook.
Product Information :
L.F.J has taken reasonable steps to display as accurately as possible the colours and other detailing of products. However, the actual colours and detailing you see onscreen will depend on the equipment you use to view the products. L.F.J cannot guarantee that your television or computer monitor display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery. Any information regarding sizing of products including stone size is included as a guide only. 
Are your gemstones treated? :
Unless specifically marked as 'Natural' our gemstones may be treated to enhance their beauty. Such treatments and terminology comply with CIBJO guidelines and industry standards. Coloured pearls may be colour-enhanced. If you need any information on treatment permanence and any special care requirements, please contact L.F.J
Governing Law :
Your use of our website and any purchase made by you by whatever means of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom and you submit to the non-exclusive jurisdiction of the courts of England.