Terms and Conditions

Welcome to LFJUK.com ("the Website"). These terms and conditions govern your use of the Website and your relationship with LFJUK ("we", "us", "our"). By accessing or using the Website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use the Website.

-

2. Orders, Shipping, and Returns

-

2.1 All orders placed through the Website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason at any time.

-

2.2 We offer a 30-day money-back guarantee on all orders. If you are not entirely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price, including VAT.

-

2.3 To qualify for a refund, the item must meet the following criteria:

-

The identification tag must not have been removed from the item.

The item must be returned in a clean, unused, and unaltered condition, in its original packaging, and with any authenticity card supplied.

-

2.4 Refunds will not include the original postage and packing charge or any return costs. Refunds will be made within 30 days from receipt at our return address and will be issued to the original means of payment.

-

2.5 This policy does not affect your statutory rights.

-

2.6 Stone colour may vary slightly from what is shown on screen due to screen settings.

-

2.7 Shipping and Delivery

UK Deliveries:

-

We dispatch all UK orders via Royal Mail Tracked 24. This service aims to deliver your item the next day, including Saturdays.

-

You will receive a tracking number to monitor the status of your delivery. A signature may be required upon receipt.

In the event your item has not arrived within the expected timeframe:

-

We follow Royal Mail's guidelines for delays and lost items. A package is considered lost if it has not been delivered after 7 working days from the due date.

In such cases, we will file a claim with Royal Mail on your behalf and, subject to their investigation, offer a refund in line with their compensation policies.

-

International Deliveries:

-

All international orders are sent via Royal Mail International Tracked services. The estimated delivery times vary depending on the destination country.

A tracking number will be provided to you for international orders to follow the shipment.

In the event your item has not arrived:

We adhere to Royal Mail's policies for international delivery delays. A package is deemed lost if it has not arrived 20 working days after the due delivery date for Europe, or 25 working days for the rest of the world.

Once the item is classified as lost, we will initiate a claim with Royal Mail, and upon their investigation, provide a replacement or refund as per their guidelines.

2.8 Refunds and Claims for Lost or Undelivered Items

If your item does not arrive within the stipulated delivery timeframe, please contact us. We will handle any claims with Royal Mail for lost items.

Refunds or replacements will only be issued once Royal Mail has confirmed the item as lost following their investigation.

Important: We operate in line with Royal Mail’s compensation policy and are unable to process any claims until the specified timelines have passed (7 working days for UK, 20-25 working days for international).

3. Website Usage

3.1 You may use the Website for lawful purposes only and in accordance with these terms and conditions.

-

3.2 You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.

-

3.3 You must not use the Website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

-

3.4 We reserve the right to suspend or terminate your access to the Website at any time without notice for any reason.

-

4. Intellectual Property

4.1 All content included on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of LFJUK or its content suppliers and is protected by United Kingdom and international copyright laws.

-

4.2 You may not systematically extract and/or re-utilise parts of the content of the Website without our express written consent.

-

5. Limitation of Liability

5.1 To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of the Website or any content on the Website.

-

5.2 In no event shall our aggregate liability for all claims relating to the Website exceed the greater of £100 GBP or the amount paid by you, if any, to us for accessing or using the Website during the twelve (12) months immediately preceding the date of the claim.

-

6. Governing Law

These terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

-

7. Changes to Terms and Conditions

We reserve the right to modify or amend these terms and conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

-

8. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at info@lfjuk.com